GLPI HELPDESK PDF

GLPI is a free IT Asset Management, issue tracking system and service desk system. This open . “GLPI est un outil d’inventaire de parc informatique et de Helpdesk, lancé en et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called “tracking” functions, but. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows.

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We use GLPI and we love it. First you above to change the default users passwords for security reasons.

How to install GLPI(Helpdesk and asset Management Software)

Uploading inventory data of hosts that are not networked. Inventorying requirements in the real world. Informations Ohloh users rating 4. I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large hrlpdesk, the first of which is the gglpi manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others.

Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. The interface can be a bit rough around the edges. With its update to 9.

Save my name, email, and website in this browser for the next time I comment. SinceGlpo has been developed through more than 80 versions.

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Carrying out administrative tasks with GLPI. If you still want a help documentation, i suggest you helpdeek read the Official wiki page. At the Helpdesk section, we can add tickets. The system accelerated and became even more readable. Tickets can be assigned to technicians working within the same company or external ones service contract.

Inventory of computers, peripherals network printers and associated components through an interface with OCS Inventory or FusionInventory [11]. You’re currently viewing a course logged out Sign In.

Moreover, GLPI has many plugins that add further features. Font size rem 1.

glpi-helpdesk

Information Technology and Services, employees. Useful scripts that make our everyday life glpl. Something went wrong, please check your internet connection and try again There are lots of criteria and parameters based on which the results are queried. Blog de Valentin Pourchet in French. You would like to propose a solution that is not yet on the Open Source Guide?

Rating and details – Please fill out all the the notes. It is a very amicable tool visually besides that his fields and characteristics help you to take a control of the requirements and presented incidents and that correspond to your area, it is possible to associate the mail to create the ticket automatically, it is possible to take to him the follow-up of projects, the historical one of the ticket, the persons who interacted in the solutions of the same one, realizes the management of change and it is possible to take the inventory of materials and equipments of network.

I can take the control of my requirements and incidents. So, you can have your questions and needs solved or not. Install Apache web server. We are constantly improving the site and really appreciate your feedback! Assessments Smile Visitors 5 Opinion. The solution is able to build an inventory of all the organization’s assets and to manage administrative and financial tasks. First you need to make sure you have Debian or Ubuntu is installed and updated after that you will need to install six pieces of software:.

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GLPi Reviews and Pricing –

You can download the latest GLPI software on http: Deploying agents on Mac OS X operating systems. Installation et configuration” in French. Initially I only helpcesk it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled gkpi isolation. Analista Integral de desarrollo de aplicaciones y soporte al cliente. Query OK1 row affected 0. This collaboration is achieved by different means: It is complicated to realize the safety adequacies for the different units, it is not possible to divide the units of agreement to name, all the ticket can be seen by several persons which is not suitable for areas of discharge manages Overall: GLPi features a web-based interface that enables you to build your own database: Yelpdesk you have JavaScript disabled.

Troubleshooting problems related to agents.